When you visit NexCraft Labs or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of NexCraft Labs or its content suppliers and protected by Canadian, the United States, and international copyright laws. The compilation of all content on this site is the exclusive property of NexCraft Labs, with copyright authorship for this collection by NexCraft Labs, and protected by U.S. and international copyright laws.
NexCraft Labs trademarks and trade dress may not be used in connection with any product or service that is not NexCraft Labs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits NexCraft Labs. All other trademarks not owned by NexCraft Labs or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by NexCraft Labs or its subsidiaries.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
NexCraft Labs grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of NexCraft Labs. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of NexCraft Labs. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of NexCraft Labs and our associates without express written consent. You may not use any meta tags or any other “: hidden text”: utilizing NexCraft Labs name or trademarks without the express written consent of NexCraft Labs. Any unauthorized use terminates the permission or license granted by NexCraft Labs. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of NexCraft Labs so long as the link does not portray NexCraft Labs, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any NexCraft Labs logo or other proprietary graphic or trademark as part of the link without express written permission.
By visiting NexCraft Labs, you agree that the laws of the state of California, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and NexCraft Labs or its associates.
Please review our other policies, posted on this site. These policies also govern your visit to NexCraft Labs. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
NexCraft Labs requires advance payment for every project. We accept the following payment methods:
Additionally, please note that clients are responsible for any additional taxes or fees incurred during the payment process, including portal fees or other related charges.
Late Payment Policy:
Clients are expected to submit payment within the agreed-upon timeframe outlined in the project contract. Failure to do so may result in project delays or additional fees.
Refund Policy:
Upon receipt of payment, NexCraft Labs will proceed with the project as outlined in the agreed-upon terms. In the event that a client chooses not to proceed after payment has been made, the paid amount will be held as credit for future projects.
If a client requests a refund, a service charge of 55% will be applied. This service charge covers costs associated with administrative and preparatory work carried out on the client’s behalf. The remaining 45% of the paid amount will be refunded to the client.
Please note that this policy is designed to ensure fair terms for all parties involved. We value transparency and appreciate your understanding.
In the event that a project is cancelled after the commencement of work, NexCraft Labs reserves the right to assess fees for work completed up to the point of cancellation. These fees will be determined on a case-by-case basis and may include costs incurred for voice talent selection, script adaptation, and any other services rendered up to that point. NexCraft Labs will work in good faith with the client to reach a fair and mutually agreeable resolution.
NexCraft Labs recognizes the importance of confidentiality in our client relationships. We commit to keeping all project details, sensitive information, and client communications strictly confidential. This includes but is not limited to project specifications, scripts, audio files, and any other proprietary materials provided by the client. We will not disclose, reproduce, or use this information for any purpose other than the fulfillment of the project. This commitment extends beyond the duration of our working relationship.
Upon completion and full payment of a project, NexCraft Labs transfers to the client all rights, title, and interest in the final audio files produced for that project. Any additional creative assets or intellectual property created during the project remain the exclusive property of NexCraft Labs, unless otherwise negotiated and agreed upon in writing.
We understand the importance of client satisfaction and offer a specific number of revisions as outlined in each project’s contract. Additional revisions beyond the agreed-upon number may be subject to additional charges. Revisions will be considered in accordance with the project’s scope and creative requirements.
Neither party shall be considered in breach of this agreement if the performance of their obligations is prevented, hindered, or delayed by acts of God, natural disasters, government regulations, civil disturbances, or any other similar causes beyond their reasonable control.
Either party may terminate services for any reason by providing written notice to the other party. In the event of termination, the client is responsible for payment of all outstanding fees for work completed up to the date of termination.
In the event of any disputes arising from this agreement, both parties agree to first attempt to resolve the matter through negotiation and mutual understanding. If a resolution cannot be reached, the parties agree to engage in mediation or arbitration in accordance with the laws of the jurisdiction specified in this agreement.
NexCraft Labs’s liability for any claims arising out of this agreement shall be limited to the total amount paid by the client for the specific project in question. In no event shall NexCraft Labs be liable for any consequential, indirect, or incidental damages.
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If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the bottom menu. Or you can email us here.
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